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Customers are responsible for the reading of all descriptions of every product before purchasing it. Melanin Dior is not responsible for any misconceptions or expectations that are due to the customer's assumptions. All pictures and products are our own. Our company is not responsible for any allergic reactions, illness, or sickness during or after the use of our products.
READ ALL INGREDIENTS BEFORE PURCHASING.
Our main priority is to provide the best customer services possible for all of our customers.

PRIVACY AND SAFETY
Melanin Dior is very knowledgeable and you care how information regarding yourself is being used and shared about. We are very appreciative, your trust and understanding is always our main priority.
Please note that we do not give out any of our customer's information under any circumstance.

WHOLE SALE PROGRAM
All wholesale items will not have my personal logo on them unless they are being shipped through delivery. The buyer is responsible for providing their own logo for each and every product being sold. The buyer must also come up with their own individual names for each product sold through my wholesale program.

All orders Processing could take up to 2-5 business days.

Wholesale shipping for wholesale orders could take up to 14-21 business days, not including weekends or holidays in the U.S.A. 

NON-U.S.A. residents, approximately 13-30 business days weekends are not including in shipping days.  Orders usually will come sooner than this for out of the country customers.

 

IMPORTANT/ SHIPMENTS
ALL SALES ARE FINAL ON ALL PURCHASED ORDERS. CEO OR MELANIN DIOR WILL NOT BE RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES. IF LOST DURING THE SHIPPING PROCESS YOU MUST TAKE IT UP WITH THE UNITED STATES POSTAL OFFICE FOR FURTHER INSTRUCTIONS. THERE ARE ABSOLUTELY NO REFUNDS OR RETURNS ON ANY ITEMS AT ANY TIME. IF a WRONG ITEM OR ORDER IS SHIPPED, CONTACT EMAIL BELOW TO CORRECT THE ORDER. You must submit a photo before 24 hours after the package has been delivered.

Email for help: Melanindior2@yahoo.com
emails are checked daily will get back to you as soon as possible.
Holidays may require additional response.

BUSINESS DAYS FOR SHIPMENTS ARE CURRENTLY MONDAY, TUESDAY AND FRIDAYS!

Mondays 12 pm- 5 pm (Eastern)
Tuesdays 12 pm- 5 pm (Eastern)
Wednesdays 12 pm- 5 pm (Eastern)
Thursdays 12 pm- 5 pm (Eastern)
Fridays: CLOSED
Saturdays: CLOSED
Sundays: CLOSED

Our Site & Email are both 24 HOURS 

PACKAGES NEVER SHIP ON HOLIDAYS
If the package is returned due to the wrong address being provided, the customer will be fully responsible for the shipping fees to ship the item back. If the package is returned again the buyer will be refunded and must reorder.

THANKS FOR YOUR BUSINESS